Sustainability

Our mission is to create better work experiences for people, wherever they work.

Our promise is to do this in a socially responsible, ethical and sustainable way that positively impacts our customers, employees and stakeholders, whilst minimising our impact on the planet.

ESG Impact Report FY24

In our second, annual ESG report, we take stock of our progress, reflect on the challenges we’ve faced and outline the steps we’ve taken to improve our impact on the environment and communities where we work. Building upon the foundations we set last year, we have deepened our commitment to environmental stewardship, social responsibility, and ethical governance.

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We're at the forefront of our industry in working to minimise the impact that our clients' furniture requirements have on the environment.

We achieve this by providing a range of sustainably-focused services and products that help our clients to meet their sustainability goals while advancing our own ambitions to make a positive impact on the planet.

Advancing ESG@IE

We introduced our ESG strategy, Advancing ESG@IE, in March 2022, with a commitment to embed sustainability into every corner of our business to make tangible and measurable differences year-on-year in our sustainability performance.

From procurement and supply chain sustainability, through carbon and energy reduction, waste avoidance and circular design, we’re addressing every area of sustainability in our ESG (Environmental, Social And Governance) roadmap which is helping us to deliver a series of practical actions across IE that will benefit our customers and help us meet our goals.

In 2024 we are very proud to have retained our Ecovadis Gold rating in 2024. It’s a fantastic testimony to the improvements we’ve made in a very short period with IE scoring 75/100, placing us in the top 4% of all the companies that were assessed in the last 12 months. More info +

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Steelcase

Our parent company, Steelcase, is a global design and thought leader in the world of work that has been making a difference for more than a century.

Steelcase works to design better futures for the wellbeing of both people and the planet. Their approach is holistic and thorough, embracing both the design and manufacturing of their products and their ecosystem of partners and suppliers. They have set aggressive goals, are leaders in their industry and have won multiple awards for their approach to ESG.

Find out more about Steelcase’s approach to ESG on their website:

 

The three pillars of ESG

Against the three pillars of ESG, we have set long-term goals for the next 3-5 years, along with shorter-term objectives which we hope to achieve in the next 12-24 months. 

We’ve also included a few highlights of what we’ve been doing but please look through our FY24 Impact Report for more details.

Environment

Healthy Planet - Learn more about our work to reduce our carbon emissions and help you meet your sustainability targets.

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Social

Healthy People - How we support our people, clients, stakeholders, and the wider community to thrive.

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Governance & Policies

Healthy Culture - How we work within our regulations and policies to manage risks and run our company in a transparent and fair manner.

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Environment

Our Environmental Goals and Objectives

Long-term Goals

  • Develop science-based and long-term net zero carbon targets in line with the UK Government’s commitment to net zero by 2050.
  • Halve carbon emissions by 2030.
  • Be environmentally compliant with applicable laws and regulations.
  • Minimise waste to landfill.
  • Promote circular product principles.
  • Work with clients & partners to drive product circularity and sustainable procurement.

 

Our FY24 Objectives

Objective: Reduce GHG emissions from operations by 8% in FY24.
Result: 25.14% reduction in emissions. 8.13% reduction in emissions per £million of turnover.

Objective: Zero waste to landfill.
Result: 100% of waste diverted from landfill.

Objective: Review all IE waste streams to optimise reuse and recycling and move waste up the waste hierarchy.
Result: We increased the percentage of our overall waste that was recycled rather than put through Waste to Energy Schemes by 73.9%.

Objective: Develop a tool to make informed sustainable procurement decisions.
Result: Ongoing

 

FY25 Objectives

  • Reduce GHG emissions from operations by 8% in FY25.
  • Develop a tool to make informed sustainable procurement decisions.
  • Continue Zero waste to landfill.
  • Reduce overall waste by 8% and increase the percentage of our waste that is recycled.
FY24 Environmental Performance Highlights
  • Reduced GHG emissions by more than a quarter in FY24.
  • Measured and reported on Scope 1, 2 & 3 GHG emissions to ISO
  • 14064 compliance.
  • Reduced emissions from operational waste by 20% and had zero waste to landfill.
  • Increased the percentage of waste recycled by 14.1%.
  • Grew reuse services by 16%.

Reducing Our Carbon Footprint

After defining and collecting carbon emission data for Scopes 1, 2 & 3 for the first time in FY23, we have now set our carbon reduction plan goal to halve our carbon emissions by 2030 from a baseline taken in FY23.

This new goal has helped us set annual targets to benchmark our progress towards net zero emissions by 2050 for Scope 1, 2 & 3 emissions.

Our first target in FY24 was to reduce our overall carbon footprint emissions by 8%. Our results showed a 25.14% reduction compared to our FY23 baseline figure.

Our next target for FY25 will now be a further 8% reduction in the FY24 emissions.

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Helping Our Clients Make Sustainable Choices 

We are committed to helping our clients make more sustainable choices around their furniture assets.

We work with customers to identify and focus on the areas of furniture sustainability that are most relevant and important to them, allowing them to see the impact of their choices before they make them, setting goals and suggesting suitable furniture options to help achieve them.

One of our key focusses as a business has been growing our range of services that go beyond space design and the procurement of new furniture, providing services specifically aimed at keeping furniture within the circular economy.

While every client project we work on is different, we take a common approach to always present the best options available to maximise the reuse of their existing furniture assets first.

In FY24, we grew revenue from our reuse services by 16%.

Responsible Procurement Programme

We are also committed to working with our supply partners to drive product circularity and sustainable procurement. We have developed a Sustainable Procurement Policy and an IE Supplier code of conduct that all suppliers must adhere to, as well as an ongoing Supplier Sustainability Program to continuously review how our suppliers can improve their ESG performance.

Our programme of continuous assessment allows our clients to be confident that any supplier we purchase from on their behalf complies with all legal and ethical standards.

All our suppliers must sign up to our IE Supplier Code of Conduct. Since the beginning of 2023, all new suppliers have also completed our ESG risk assessment survey, which allows us to flag any higher-risk activities that need further investigation.

The sustainable office ebook download

Social

Our Social Goals and Objectives
Long-term Goals
  • Develop a workforce that is highly engaged with our ESG journey and our community / social investment plan.
  • Create a culture of inclusion - that embraces diversity & enables equity.
  • Ensure a safe and healthy workplace.
  • Promote continual learning and development.

 

FY24 Objectives

Objective: Commitment to fund match up to £10,000 to charitable causes.
Result: Match-funded £8,744 to make a total charitable donation of £17,488.

Objective: Commitment to double our employee volunteering/charity hours.
Result: We increased our volunteering hours by 91% during FY24 from 55 to 105 hours.

Objective: Having zero health and safety non-conformance findings in our ISO and other external audits & no reportable incidents.
Result: External audit complete with no issues.

 

FY25 Objectives

  • Commitment to fund match up to £10,000 to charitable causes.
  • Commitment to increase our employee volunteering / charity hours by 8%.
  • Having zero health and safety non-conformance findings in our ISO and other external audits & no reportable incidents.
FY24 Social Performance Highlights
  • Raised £17,488 for Scleroderma & Raynaud’s UK.
  • Increased our volunteering hours by 91% during FY24.
  • Training and development plans completed for all employees.
  • Employee survey carried out. 62% Employee Engagement Score.
  • Future focus to fund match up to £10,000 to charitable causes in 2025 and increase charity volunteering hours by 8%.

At IE, we recognise that our success is deeply intertwined with the wellbeing and empowerment of the people we interact with - our employees, customers, partners, and the wider community. 

The social component of our ESG strategy is designed to ensure that we cultivate an inclusive and supportive workplace, contribute positively to the communities in which we operate, and create value for all stakeholders. 

Community Engagement & Social Impact

In FY24, we chose to focus our community engagement work with two causes that are close to the people at IE.

1. Fundraising for Scleroderma & Raynaud’s UK (SRUK)
In 2023, we lost our friend and colleague Danielle Turner, to complications caused by Scleroderma, a rare, chronic, autoimmune condition that causes the immune system to become overactive and attack healthy tissue within the body. We decided as a company that we wanted to remember her by supporting SRUK, a small charity that had provided support to Danielle while she was alive and is the only UK charity dedicated to improving the lives of people with Scleroderma & Raynaud’s phenomenon.

In November 2023, around 40 IE employees and friends took part in a sponsored 15-mile walk along the Thames Path, raising £8,744 for the charity. IE had decided that any monies raised up to £10,000 would be match-funded, bringing the total raised to £17,488.
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2. Supporting Rainham Foodbank
Every year, the Rainham Foodbank helps hundreds of families in need put food on their tables. As demand for their services grows, we’ve been supporting the charity’s vital work in the community through our ongoing volunteering programme. For the past three years, IE has been helping to raise awareness of their cause, collecting food donations outside local supermarkets.

We also help out in their warehouse,  packing food parcels and special Christmas hampers, helping families who would otherwise struggle to feed themselves over the festive period. In 2023, we were also joined by some of our amazing clients from Lloyds Banking Group, who helped to pack food parcels.

As the charity continues to help families in need with ongoing counselling, training and reskilling programmes, we’ve also helped support the team in Rainham to deliver their services in other ways. This year, IE has donated office chairs, filing cabinets and other pieces of furniture to the centre, ensuring the team can serve and counsel their clients more efficiently and effectively.

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Diversity, Equity & Inclusion

Our commitment to diversity, equity, and inclusion is at the heart of everything we do. We strive to create an environment where every individual feels valued and can contribute to their fullest potential. By embracing different perspectives and fostering an inclusive culture, we aim to build a workplace where all voices are heard, and everyone has the opportunity to succeed and thrive. Together, we are continually evolving to promote belonging in all aspects of our work and the broader communities we serve.

As part of our DEI education programme, all employees go through online DEI training courses each year, and in FY24, we supplemented this with a half-day, in-person training session held by ACAS trainers on the subject of DEI and understanding what constitutes inappropriate behaviours in the workplace.

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Employee Wellbeing & Development

We’re here to help our employees through life’s ups and downs, making sure they feel happy and healthy both at work and at home. 

Supporting our team has always been a priority, but with the rising cost of living, it’s more important than ever. The UK is facing its toughest financial period in recent times, with inflation, fuel, and energy prices putting a real strain on people. As an employer, 
we know we need to step up and do more to support our team during this tough time.

That’s why we’ve set up various programs to help, whether it’s with challenges at work or in their personal lives.

Company Benefits
  • Enhanced holiday package (26 days + bank holidays).
  • Life insurance.
  • Bonus scheme.
  • Private medical scheme.
  • Pension scheme.
  • Tuition reimbursement for continuing education.

Employee Benefits Platform

  • Lifestyle & wellbeing discounts platform.
  • Employee cashback card.
  • Financial wellbeing app.
  • Salary sacrifice company car scheme for electric and hybrid cars.
  • Cycle to Work scheme.

Employee Assistance Platform

  • A free support service that can help our employees and other members of their households to deal with a wide range of problems and challenges in their lives, including family, health, money and work support.
  • 24/7 helpline for emotional or practical support.
  • Mental health support.
  • Assistance in meeting challenges and resolving work/life issues.
  • Solution-focused counselling, with up to seven sessions per topic.
  • Telephone or online appointments with private GPs.
  • Legal and financial guidance.

Governance & Policies

Our Governance Goals and Objectives

Long-term Goals

  • Meet best practice in governance matters.
  • Continue to be compliant with existing and new UK legislation.
  • Deliver acceptable & sustainable ROI to our Shareholders.
  • Achieve an external recognised international sustainability certification.

Our FY24 Objectives

Delivering annual training for:
  • Anti-bribery & Corruption.
    Result: Complete.
  • Diversity, Equity & Inclusion.
    Result: Complete.
  • Modern Slavery Act.
    Result: Complete.
  • Deliver the FY24 Business Plan.
    Result: Complete.
  • Become B Corp Certified.
    Result: Ongoing.

FY25 Objectives

  • Delivering a plan for annual training updates for:
    • Carbon Awareness.
    • Product Declaration.
    • Greenwashing.
    • Sustainable IT Use.
    • Responsible Procurement.
    • Waste Management.
  • Developing a voluntary disclosure plan via our statutory accounts for FY25. 
  • Deliver the FY25 Business Plan.
  • Become B Corp Certified.
  • Continue to be EcoVadis Gold rated.

FY24 Social Performance Highlights

  • Training updates on anti-bribery and corruption, equity, diversity and inclusion and modern slavery act.
  • Retained our gold Ecovadis rating.
  • Future focus to become a B Corp certified company in 2025.

Governance Structure

IE strives to maintain the highest ethical standards in our operations. We want to do not only what is right but what is best. The IE executive team and Board of Directors strive to continuously maintain our values as we cultivate and grow this culture throughout the organisation.

Governance at IE is based on the principle of bringing together empowered, distributed decision-making and empathic leadership. We believe curating this culture while simultaneously encouraging employees to find their voice drives a unique culture consistent with our core values of treating people with dignity and respect.

ESG Governance

ESG Governance at IE is based on three principles:

  • Commitment begins at the top - The statutory directors are responsible for ESG, and relevant topics are discussed at board meetings and senior management meetings.
  • Accountability must be established and communicated clearly - Accountability is managed throughout IE, and sustainability and environmental issues are integrated with other business goals.
  • Governance is aligned with our business imperatives – Sustainability is ingrained in the existing business model, organisational structures and decision-making processes.

We have a full-time Sustainability and Compliance Manager reporting to the COO to ensure that all aspects of ESG are implemented and understood across IE.

ESG is also the responsibility of every individual of IE. For example, in our warehouse, our staff will pay attention to environmental or health and safety matters, our planners will plan deliveries in a fuel-efficient way, and our buyers will monitor non-compliant suppliers.

External ESG Accreditation

We are committed to demonstrating our ESG performance and improvements through the use of external, recognised international ESG certifications.

Ecovadis GoldEcovadis godl medal svg

In FY24, we were able to demonstrate our improvements in ESG by successfully gaining a gold EcoVadis medal, going from being in the 50th percentile of top-performing companies from our application in 2022 to the 96th percentile in FY24. 

This was a giant leap forwards for us in a short space of time and provided recognition of all the hard work that has gone into transforming our business.

B Corporation

We had also targeted B Corp certification for FY24. After analysing and addressing any gaps in our ESG programme that are needed to achieve this objective we were delayed in being able to submit our application due the internal governance procedures needed to change our Company Articles of Association to meet the B Corp legal requirements. 
We have therefore moved this objective forwards and are confident that we will become a B Corp company in FY25.

Our Policies

Below we have included our policies and accreditations for our different management systems that demonstrate our commitment to the responsible governance of our business.

IE ESG Impact Report FY23

From procurement and supply chain sustainability through to carbon and energy reduction, waste avoidance and circular design, our Impact Report details how we are delivering a series of practical actions that will make a measurable year-on-year difference to our sustainability performance.

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ESG Impact Report FY23 front cover

Related Articles

Every year, the Rainham Foodbank helps hundreds of families in need put food on their tables. As demand for their services grows, we've been supporting the charity's vital work in the community through our ongoing volunteering programme.

We launched our AdvancingESG@IE campaign in March 2022 to identify and improve our impacts on the planet. Now we are launching our full ESG Impact report with our total, verified carbon footprint data to report on our progress so far and our goals going forwards.

We're delighted to report that Insightful Environments has achieved a Gold medal from EcoVadis, the world's most trusted provider of business sustainability ratings.