We're looking for a Sales Support specialist to be an integral part of the IE team delivering smarter, healthier & sustainable projects for leading organisations. You would be joining a team of like-minded workplace experts who have a passion for innovation and delivering cutting-edge solutions to our clients.
Role Requirements – What are we looking for?
- Numerate with good working knowledge of Excel / PowerPoint / Word.
- Understanding numeric data.
- Being proactive and flexible.
- Meeting deadlines.
- Highly organised.
- Courteous and professional.
- Confident.
- Attention to detail.
- Experience working in a fast-paced environment.
- Excellent communication and time-management skills.
- The ability to handle multiple projects and priorities.
- Excellent Telephone skills.
Role Responsibilities – What would you be doing?
- Raising quotations for clients.
- Requesting quotations and pricing from suppliers.
- Putting together cost plans.
- Handling customer requests.
- Raising Purchase Orders.
- Chasing Order acknowledgements/outbound quality feedback calls.
- Maintaining good customer relations.
- Answering customers' telephone queries.
- Producing Furniture Presentation documents.
- Logistical planning.
- Filling of project files.
Experience
- Working in a busy and varied environment with exposure to pressurised sales support.
- Exposure to sales support databases.
- Experience of the furniture industry is essential.
- Experience with communication with all levels of people, including clients and suppliers.
- Intermediate Microsoft Office Skills including Excel, Outlook, Word and PowerPoint.
- Must have the capability to learn and master new order management systems.
- Experience in Sales Support within the interiors sector is desirable.
Benefits:
- Competitive salary and bonus scheme.
- 25 days holiday plus 1 extra day for your birthday.
- Pension scheme.
- Life insurance.
- Private healthcare scheme.
- Employee discounts and benefits scheme that includes options such as cycle to work scheme, salary sacrifice car scheme.
- Employee assistance programme.
- Commitment to continued professional development with internal and external training courses as well as support for further job-related education.
About IE
We’re one of the UK’s largest integrated furniture and workplace design companies. More than 60 workplace experts who use furniture, design and insights to create better work experiences, wherever work happens.
We work across the UK from three locations in London, Rainham and Leeds. We partner with some of the largest companies in the world, helping transform interiors into desirable, sustainable and innovative working environments.
We're also part of Steelcase, a global company with more than 11,000 employees. Steelcase is the global leader in office furniture, interior architecture and space solutions for offices which helps us stay at the forefront of changing office design trends and workplace research.
Using our core values to guide commitments and fuel action, we are shaping a future that continues to protect the environment, fosters transformational social impact and sustains a culture where all people feel empowered.
Our values:
- Tell the truth: Making sure we act honestly in everything we do.
- Act with integrity: We act with integrity at all times building trust and confidence at every opportunity.
- Keep commitments: Never knowingly letting each other or customers down, respecting the commitments others make to you.
- Treat people with dignity and respect: We have a shared purpose and empathy/support for the people around us.
- Promote positive relationships: We have a shared business purpose that nurtures the well-being of staff and supports the community around us.
- Protect the environment: Making sure everything we do is sustainable, to understand our clients and develop sustainable workplaces that work for them.
- Excel: Always working hard and supporting each other, showing leadership and going the extra mile.
Insightful Environments is committed to creating a diverse environment and is proud to be an equal opportunities employer. It seeks to ensure that individuals are selected, promoted and treated based on their skills and abilities regardless of race, colour, nationality, creed, ethnic or national origins, sex or sexual orientation, marital status, or disability.
Our teams are amazing – we can’t do what we do without them, they inspire great ideas, drive new plans forward and help make Insightful Environments a fantastic place to work.